Good to know before you stay
Please take a moment to read our policies. If you have any questions, call or email us — we're happy to help.
Check-in & check-out
- Check-in
- 2:00 – 9:00 PM
- Check-out
- 8:00 – 10:00 AM
- Late arrival & self check-in
- Arriving after 9 PM? Self check-in is available only for guests who submit our online check-in form before 9 PM. We'll send you the link after you book.
- Early check-in & late check-out
- Subject to availability. Please ask us in advance.
- Key return
- When you check out, please drop your room key into the Key Return Box beside the Reception door.
Bookings & cancellations
- Book direct
- Booking on this website always gets you the lowest price, with an extra discount and no booking fees or third-party markups. Found the same room and dates for less on another site? Call or text us on +64 21 270 0108 and we'll match it.
- Cancellations
- Cancellation is free up to 2 days before arrival. After that, or if you don't arrive, cancellation fees apply. Non-refundable bookings cannot be cancelled or refunded.
- Plans changed?
- We understand — hospital appointments and schedules can change. You can change your booking freely up to 2 days before check-in: call us on +64 21 270 0108 or let us know at Reception. To extend your stay, just let us know. We will do our best to help, subject to availability.
Payment
- Accepted
- Cash, EFTPOS, Visa and Mastercard.
- When
- Full payment on or before check-in.
- Bond
- A refundable bond may apply.
Parking
- Your space
- One free space per unit, marked with your unit number. The entrance is on Lorne Street.
- Extra parking
- Extra parking is an extra charge, subject to availability. Please keep Reserved spaces free.
- Hospital appointments
- You're welcome to leave your car here while you attend a hospital appointment — including before check-in or after check-out.
House rules
- Quiet hours
- 9:00 PM – 7:00 AM. Many of our guests are resting after long hospital visits — thank you for keeping noise to a minimum.
- Guests & visitors
- Only registered guests can stay overnight, up to the number of guests booked. Friends and family are welcome to visit until 9:00 PM. Please be considerate of other guests.
- No smoking
- All our rooms are smoke-free, so please don't smoke inside.
- Pets
- Sorry, we can't take pets.
- Safety
- Never leave the cooktop unattended. Wet floors can be slippery. Drive slowly in the car park.
- Respect
- Please look after our rooms and be kind to fellow guests. Any damage will be charged to your room.
Questions
How far is Waikato Hospital from the motel?
About a 5-minute walk (approx. 0.5 km) or a 2-minute drive. Braemar Hospital is a 4-minute walk (210 m). Waikato Hospital also runs a free shuttle that picks guests up from our door.
I'm staying to support a patient in hospital. Can you help with paperwork?
Yes. We'll help with all the paperwork you need — just ask at Reception, or call or text us on +64 21 270 0108.
Is parking free?
Yes. Every unit has one free on-site space, marked with your unit number; the entrance is on Lorne Street. Extra parking is an extra charge, subject to availability. Hospital appointment before check-in or after check-out? You are welcome to leave your car in our car park while you attend.
What are the check-in and check-out times?
Check-in is 2:00 – 9:00 PM and check-out is 8:00 – 10:00 AM. Arriving after 9 PM? Self check-in is available only if you submit our online check-in form before 9 PM; we'll send you the link after you book. Early check-in and late check-out are subject to availability — please ask in advance.
What is in the rooms?
Every room is newly renovated, with a private ensuite, a kitchenette for simple meals, a heat pump, an electric blanket, a flat-screen TV, free WiFi and complimentary tea and coffee. Housekeeping is daily, and there is fresh local milk on arrival.
Are the rooms on the ground floor?
Yes. Every room is on the ground floor, so there are no stairs to your room.
Do you have rooms for families or groups?
Yes. Our one-bedroom apartments sleep up to 4, with a separate bedroom, lounge and kitchenette. One has two queen beds; the other has a queen bed and two single beds.
Is there a guest laundry?
Yes. There is a coin-operated guest laundry on site, so you can do your washing yourself, whenever it suits you: $5 for the washing machine and $4 for the dryer.
What is the best way to book?
Book direct on this website: it is always the lowest price, cheaper than other booking sites. You get an extra discount, with no booking fees and no third-party markups, and if you find the same room and dates for less elsewhere, call or text us on +64 21 270 0108 and we'll match it.
Can I cancel my booking?
Yes, free of charge up to 2 days before arrival. After that, or if you don't arrive, cancellation fees apply. Non-refundable bookings cannot be cancelled or refunded.
Can I change my booking?
Yes. You can change your booking freely up to 2 days before check-in. Call or text us on +64 21 270 0108, or let us know at Reception.
Do you have long-stay rates?
Yes. If you're staying longer, call or text us on +64 21 270 0108 and ask about our long-stay rates.
What is near the motel?
Takeaways and a superette are right next door. Hamilton Lake is a 3–5 minute drive, Hamilton Gardens about 5 minutes, the city centre 5–8 minutes, Seddon Park 7–10 minutes and FMG Stadium Waikato 8–10 minutes. PAK'nSAVE is about 3 minutes away.
Are pets allowed?
Sorry, we can't take pets.
Is this the former Abbey Travel Lodge Motel?
Yes. Waikato Hospital Motel was formerly known as Abbey Travel Lodge Motel, at the same address: 12 Lorne Street, Melville, Hamilton 3206.
More questions? Call or text us on +64 21 270 0108.
Questions about our policies?
We're happy to clarify anything before your stay. Call, text or email us and we'll get back to you as soon as we can.